Over 80% of Behavioral Health Providers Used Telehealth for First Time Amid COVID-19; Most Will Continue Post-Pandemic

More than 80% of behavioral health providers started using telehealth for the first time in the past six months as a result of the coronavirus. But the vast majority of those organizations plan to continue leveraging telehealth even post-pandemic.

Those are just a few key takeaways from a new survey by Tridiuum, a digital behavioral health solutions provider. The findings are based on feedback from 438 users, most of whom are using Tridiuum’s solutions for the first time.

Of those respondents, 70% said they plan to continue using telehealth to provide care after the COVID-19 emergency, with intentions to use video visits for at least half of their patients going forward. 


The survey results also indicate that more than 80 percent of respondents found video sessions, compared to in-person sessions, to be equally or more effective; to have the same or improved impact on patient engagement; to have the same or improved impact on the information patients shared; and to have the same or an improved impact on their clinical workflows. 

“These survey results are yet another data point to illustrate that telemental health care is not less effective than in-person care,” Mark Redlus, CEO of Tridiuum, said in a press release highlighting some of the findings. “In fact, it can even improve clinical care, while offering providers and patients the options they need, want and deserve.”

The full results of the survey will be available in September.


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