The Truth About Ghost Networks in Behavioral Health: A Conversation with Octave CEO Sandeep Acharya

Ghost networks remain a major problem in health care – and behavioral health is no exception. Broadly, ghost networks create barriers for individuals trying to access behavioral health services through their payer. There are many reasons why ghost networks exist, with payers and providers both contributing to the problem. In this BHB+ TALKS conversation, senior […]

Point32Health’s Behavioral Health Navigator Program Combats ‘Ghost Networks’ 

Nonprofit health plan Point32Health has instituted a new care navigation program to meet unprecedented behavioral health demands. As part of the program, Point32Health has created a new employee role specifically designed to connect members to behavioral health care. This allows the payer and its provider network to foster a “symbiotic relationship.” “The missing piece that […]

BetterHelp to Accept Insurance as Teladoc Battles Rising Acquisition Costs

Teladoc (NYSE: TDOC) is working with a sense of “urgency” to restructure its underperforming mental health company BetterHelp, focusing on expanding insurance deals to revitalize the business. This comes after a streak of disappointing earnings results. The company announced a net loss of $837.7 million, or $4.92 per share in its second-quarter earnings call. “This […]

Regulations Failed to Improve Ghost Networks

Inaccurate health plan directories, also known as ghost networks, can block patients from much-needed behavioral health care, drive up health care prices and keep providers from reaching potential clients. Regulations like the No Surprises Act that mandate more accurate health plan directories have largely failed, according to a new study published in BMC Health Services […]

Spring Health Expands Mental Health Care: New Program Tackles Root Social Causes

Virtual behavioral health provider Spring Health has announced a new program focused on addressing patients’ social determinants of health (SDoH). Dubbed Community Care Solution, Spring plans to offer the program through its employer and health plan partners. The new service aims to improve the conditions that impact a patient’s mental health, including their ability to […]

The Do’s and Don’ts of Value-Based Behavioral Health Contracting 

Value-based care has been part of the health care discourse for decades. But behavioral health providers have only recently placed a new emphasis on breaking away from the fee-for-service paradigm. While still nascent in practice across the industry, several behavioral health organizations are seeking to introduce models that feature elements of risk sharing, trading outcomes […]