Telehealth giant Teladoc (NYSE: TDOC) is integrating behavioral health and primary care in its new app.
The app promises to help customers navigate care across Teladoc’s spectrum of services. It’s part of the company’s push to fully integrate services and move towards holistic care.
The app is being rolled out to specific clients this month and will be available to the full market later this year.
“Our goal is to provide options for those individuals who don’t have primary care or good chronic condition management or mental health support,” Dr. Vidya Raman-Tangella, chief medical officer at Teladoc Health, said in a statement. “This fully integrated experience not only helps individuals navigate between physical and mental health, but it also takes into consideration social determinants of health that play an integral part in their wellbeing.”
Patients will be able to use the app to navigate services, review physician-based integration care plans and access care coordination tools with in-person providers. The New York-based company is also expanding its services to be available in English and Spanish.
At the big-picture level, the uptick in behavioral health issues has put integration between primary care and behavioral health into the spotlight. The federal government has also highlighted the importance of care collaboration. In September the Department of Health and Human Services released a roadmap for behavioral health integration. Private companies have also taken note and have begun to roll out new integration tools.
Teladoc has a long history in the behavioral health space. In 2015, it purchased direct-to-consumer virtual therapy service BetterHelp for $17.2 million.
Teladoc’s bet appears to have paid off. The company has previously reported that BetterHelp accounts for roughly a third of its revenue. In 2021, the company reported that BetterHelp pulled in $700 million in global revenue.
The company also offers virtual health care to enterprise customers.
“That business has grown and scaled incredibly fast,” Teladoc CEO Jason Gorevic said during the company’s 2022 Q3 earnings call. “It is at a run rate of $1 billion. And I think it’s fair to expect us to focus on driving both growth and efficiency.”
Teladoc isn’t the only telehealth company expanding into the behavioral health space. Its main rival, Amwell (NYSE: AMWL), has also made a number of moves. It acquired digital behavioral health companies Silvercloud Health and Conversa Health for a combined $320 million in 2021.
Multiple reports have said that Amwell is in advanced talks with digital behavioral health company Talkspace (Nasdaq: TALK) about acquiring the company.
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