Teladoc Health Nabs In-Network Digital Mental Health Company UpLift in $45M Deal

Teladoc Health (NYSE: TDOC) has acquired the digital mental health company UpLift in a deal worth $45 million. The company announced Wednesday that the acquisition of UpLift, a virtual therapy and psychiatry provider, deepens its footprint in virtual mental health services and further enables it to provide those services on an in-network basis. UpLift’s payer […]

BetterHelp Wilts While Other Teladoc Mental Health Services Bloom

Teladoc Health (NYSE: TDOC) is having a much better go of it in the mental health field through its B2B-focused Integrated Care division than its much more visible D2C entity, BetterHelp. BetterHelp, ostensibly the largest D2C digital talk therapy company in the U.S., is diminishing in scale and profitability, contributing to Teladoc Health’s overall financial […]

Earnings Season Proved Behavioral Health Is Under the Spotlight and the Microscope

The coronavirus pandemic and massive influx of capital into the industry over the past five years have put the behavioral health industry centerstage in the proverbial play that is American health care. But the spotlight eventually attracts the microscope. The industry has and will continue to face greater scrutiny, examination, criticism and challenges than ever […]

‘We Will Continue to Evaluate All Aspects of Our Business’: Teladoc Looking to Build Stronger Foundation as BetterHelp Sees Paying Users Drop

Teladoc (NYSE: TDOC) is defending the basic premise of its BetterHelp business model while presenting drooping third-quarter revenue figures. But the company plans to continue to invest in its capabilities to stay afloat in a rapidly changing, competitive industry. “We view 2025 as being an important repositioning year for the company as we execute against […]

BetterHelp, Talkiatry Partner to Form One-Stop Solution for Employer Mental Health Needs

Virtual mental health provider BetterHelp has partnered with online psychiatry company Talkiatry, uniting both companies’ services for BetterHelp’s business clients. The partnership makes BetterHelp’s employer offering more valuable and provides a pipeline of patients to Talkiatry, company executives told Behavioral Health Business. “It’s always been difficult as well for employers to try and find a […]

BetterHelp to Accept Insurance as Teladoc Battles Rising Acquisition Costs

Teladoc (NYSE: TDOC) is working with a sense of “urgency” to restructure its underperforming mental health company BetterHelp, focusing on expanding insurance deals to revitalize the business. This comes after a streak of disappointing earnings results. The company announced a net loss of $837.7 million, or $4.92 per share in its second-quarter earnings call. “This […]

The Next Chapter for Mental Health Coverage and Business Models

All was relatively quiet on the behavioral health front for publicly traded companies in Q1, reflecting the typically sleepy nature of the first quarter for those seeking to wrap up old initiatives and start new ones. Don’t get me wrong: It’s not like nothing happened or there isn’t anything worth pondering. Quite the opposite, in […]

BetterHelp Holds Direct-to-Consumer Course as B2B Virtual Mental Health Rises

Unlike its virtual health competitors, Teladoc’s (NYSE: TDOC) subsidiary BetterHelp plans to focus on the direct-to-consumer marketplace. This tactic differs from its main competitor Talkspace (NASDAQ: TALK), which has refocused its efforts over the last two years on moving away from the direct-to-consumer market and towards more enterprise efforts. Others in the virtual care space, […]

BetterHelp Refunded Customers $93M in 2023

Teladoc’s (NYSE: TDOC) direct-to-consumer mental health subsidiary, BetterHelp, refunded $93 million to consumers in 2023. That amounts to about 8% of the company’s revenue, according to public SEC filings. BetterHelp saw its refund total increase by 15% compared to 2022. “BetterHelp regularly discloses the annual amount of refunds issued to members. Refunds may be offered […]