The coronavirus pandemic and massive influx of capital into the industry over the past five years have put the behavioral health industry centerstage in the proverbial play that is American health care. But the spotlight eventually attracts the microscope. The industry has and will continue to face greater scrutiny, examination, criticism and challenges than ever […]
BetterHelp
Teladoc (NYSE: TDOC) is defending the basic premise of its BetterHelp business model while presenting drooping third-quarter revenue figures. But the company plans to continue to invest in its capabilities to stay afloat in a rapidly changing, competitive industry. “We view 2025 as being an important repositioning year for the company as we execute against […]
Virtual mental health provider BetterHelp has partnered with online psychiatry company Talkiatry, uniting both companies’ services for BetterHelp’s business clients. The partnership makes BetterHelp’s employer offering more valuable and provides a pipeline of patients to Talkiatry, company executives told Behavioral Health Business. “It’s always been difficult as well for employers to try and find a […]
Teladoc (NYSE: TDOC) is working with a sense of “urgency” to restructure its underperforming mental health company BetterHelp, focusing on expanding insurance deals to revitalize the business. This comes after a streak of disappointing earnings results. The company announced a net loss of $837.7 million, or $4.92 per share in its second-quarter earnings call. “This […]
All was relatively quiet on the behavioral health front for publicly traded companies in Q1, reflecting the typically sleepy nature of the first quarter for those seeking to wrap up old initiatives and start new ones. Don’t get me wrong: It’s not like nothing happened or there isn’t anything worth pondering. Quite the opposite, in […]
Virtual care behemoth Teladoc projects that revenue from its direct-to-consumer behavioral health service, BetterHelp, will remain in the red for the first half of the year. In Q1, BetterHelp saw revenue decline by 4% and a membership decline of 11% compared to the same quarter last year. Looking into the next quarter, the company expects […]
Unlike its virtual health competitors, Teladoc’s (NYSE: TDOC) subsidiary BetterHelp plans to focus on the direct-to-consumer marketplace. This tactic differs from its main competitor Talkspace (NASDAQ: TALK), which has refocused its efforts over the last two years on moving away from the direct-to-consumer market and towards more enterprise efforts. Others in the virtual care space, […]
Teladoc’s (NYSE: TDOC) direct-to-consumer mental health subsidiary, BetterHelp, refunded $93 million to consumers in 2023. That amounts to about 8% of the company’s revenue, according to public SEC filings. BetterHelp saw its refund total increase by 15% compared to 2022. “BetterHelp regularly discloses the annual amount of refunds issued to members. Refunds may be offered […]
Teladoc (NYSE: TDOC) is setting its sights on the international market to grow its direct-to-consumer behavioral health business segment, BetterHelp. This comes after a revenue dip for BetterHelp in Q4 2023, which the company attributed to a decline in customer-acquisition yield. Overall, BetterHelp generated $276 million in Q4 revenue, down by $10 million from last […]
After a tumultuous 2023, 2024 may be a steadier year for the behavioral health industry. While behavioral health deals slipped in 2023, Behavioral Health Business expects M&A to pick up this year as interest rates fall and the economy stabilizes. Still, the M&A craze of 2021 is unlikely, and mega deals will be scarce. This […]